Our Patient Advice and Liaison Service can help in the following ways:
- Help you with queries about healthcare services
- Help you have a better understanding of the roles and responsibilities of healthcare services
- Listen to your concerns about NHS services and provide impartial advice and assistance to try and resolve a problem
- Help you resolve an issue more informally and often more urgently than if you were to make a formal complaint
- Empower you to get more involved in your healthcare
- Identify when your experience could help with service improvement
- Signpost you to other services and organisations that may be able to help you
For more information please visit Patient Advice and Liaison Service (PALs) - NHS Cheshire and Merseyside
